Data & privacy requests

Send a privacy or deletion request

Email [email protected] with the subject Data deletion request. Tell us the game name, your request, and any player or support identifier already available to you. Send the request from the email associated with the game if applicable.

Do not send passwords, full payment-card details or identity documents unless we separately explain why a specific verification step is needed.

What happens next

We will review the request, identify the relevant service and ask for reasonable verification if needed. We will respond within the period required by applicable law. If a publisher or another provider controls the relevant data, we will explain the appropriate route.

Deletion can include support correspondence and associated personal information we can identify and are able to delete. Some records may remain when retention is required or permitted for legal, fraud-prevention, security or transaction purposes. We will explain relevant exceptions when responding.

Progress on your device

Some games store progress locally. Clearing app data or uninstalling the game can remove local progress and may be irreversible. These actions do not automatically delete records held by us, Google or another provider. Make a separate request for those records where appropriate.

Advertising & store information

You can manage advertising identifiers and preferences in your device's privacy settings. For information held independently by Google, use Google's data and privacy controls. Store purchases and receipts are managed by the store. For the full explanation, see our Privacy policy.