A little help.
Then back to play.
Questions, a tricky technical issue, or a bright idea?
We're all ears.
A few details
go a long way.
When you email us, please include:
- The game name and app version
- Your device model and operating system
- What happened and what you expected
- A screenshot, if it helps explain the issue
Please keep passwords and full payment details out of your message.
The game is not opening or keeps crashing.
Try closing and reopening the app, restarting your device and checking the store for an update. If the issue continues, email us with your device model, game version and the steps that trigger it. Avoid clearing app data unless you understand how it affects your progress.
I made a purchase, but the item is missing.
Check that you are using the same store account and that the purchase completed. Try reopening the game and use a restore option if the game provides one. If the item is still missing, send us the store transaction reference. Please do not send your full card details.
Can I move my progress to another device?
This depends on the game and whether it supports cloud saves or account linking. Local progress may not move automatically. Contact us before deleting the old app if you are unsure.
How do I request a refund?
Google Play and other stores process purchases and apply their own refund rules. Start with your store purchase history or support center. We can help investigate a game issue related to the purchase.
How do I manage my data or advertising preferences?
Use the privacy or consent controls available in your game and the advertising settings on your device. For a privacy or deletion request, visit our Data & privacy requests page or email the studio.